Return & Refund Policy
All Imperial Custom Apparel items are made to order, so we do not offer returns or exchanges on custom-decorated products. Customers are responsible for approving the digital mock-up or proof we provide and for supplying high-quality, print-ready artwork before production begins.
If you have questions before placing an order, contact us at Info@imperialcustomapparel.com or (954) 280-0627 — we're happy to help.
Damages and Issues
Please inspect your order upon arrival and contact us within 7 days if your item is defective, damaged, or you receive the wrong item. We will evaluate the issue and make it right — typically by reproducing and reshipping the affected pieces at no cost.
To process a damage claim, we'll need clear photos of the affected garment(s) and the original packaging.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification. Note: this right does not apply to custom-made or personalized items, where the customization has been performed to your specifications. To exercise this right, contact us at Info@imperialcustomapparel.com.
Refunds
Once a return is received and inspected, we will notify you whether the refund has been approved. If approved, refunds are processed to your original payment method within 10 business days. Bank or credit card processing may add additional time.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Info@imperialcustomapparel.com.
Contact
Imperial Custom Apparel
6411–6415 Pembroke Road
Miramar, FL 33023
Email: Info@imperialcustomapparel.com
Phone: (954) 280-0627