Ordering & Pricing
Are there any minimums to place an order?
No. We have no minimums — we can do a single shirt or thousands, with the same quality and service.
How is the cost of a custom order determined?
Pricing depends mainly on four things: the type of garment you're ordering, the quantity of garments, how many locations you want decorated, and the number of colors in each location.
How long does it take to get my order?
As quickly as you need it. Tell us your due date and we'll make sure your order arrives on time. If you have questions about your timeline, just reach out.
How do I change or cancel my order?
All sales are final. Once an order is placed, it is not eligible for cancellation, so please review your order details carefully before submitting.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express.
Artwork & Files
What file format should I submit my artwork in?
We can work with most file types, but we prefer high-resolution vector files (Adobe Illustrator, EPS, PDF). If you're submitting a raster file such as PSD, PNG, or JPG, the higher the resolution (DPI), the better the result. See our Design Guide for full specifications.
What kind of images work best for printing?
Resolution is everything — the higher the resolution of your artwork, the better the final print. Our equipment produces the highest quality prints available, but the print can only be as good as the file it's made from.
I don't know much about graphic art — is that a problem?
Not at all. Our in-house graphic art team can work with you to prepare your design and bring your vision to life.
Printing & Products
Where are your products made?
All of our garments are designed, printed, and shipped from the USA.
Do your designs fade or crack in the wash?
Superior quality is our guarantee. Our garments are durable with excellent stretch and rebound — no cracking or fading, as long as the care instructions are followed.
What brands do you carry?
We carry over 50 of the top apparel brands for every budget, including Bella+Canvas, Gildan, Nike, Fruit of the Loom, Hanes, Alternative Apparel, and Next Level Apparel — among many more.
What is the order and design process?
Once you upload your design, if it meets all of our quality standards your order moves into production. If the artwork needs adjustments, our team will reach out to you — this can add 24–48 hours while we vet and sharpen your design. Following our Design Guide helps your order move through as quickly as possible.
Embroidery
What is digitizing?
Digitizing is the process of converting your logo or text into actual stitch paths that an embroidery machine can sew. It is not the same as a vector or CAD file — those cannot be used directly by an embroidery machine.
Are there setup or digitizing fees?
There is a one-time digitizing fee. Fees are waived on larger orders and during some sales — contact us to see if you qualify or to get a quote.
Can you do “puff” or raised embroidery?
Yes, for an additional cost. Note that not all logos work well for this — it's best with wider lettering and graphics. Thin lettering or large filled areas do not turn out well.
What kind of items can you embroider?
If we can get a needle through it, we can embroider it.
How many thread colors do you have?
We stock around 70 thread colors, including lighter and darker shades of every standard color, so we can accommodate just about any design.
Can I provide my own digitized files?
Absolutely. We require provided digitized files to be in .DST format. We'll review your file before production and let you know if any changes are needed.
Shipping
How much does shipping cost?
Shipping rates and service options vary based on the weight of your package and the destination. You'll receive a confirmation email with tracking information once your order ships.
How do I know if my order shipped?
When you place an order, you'll receive an automatic confirmation email. Once your order has been processed and is ready to leave our facility, you'll receive a second email with tracking information.
My tracking says delivered, but I never received my package.
First, check around your home and with neighbors, family, roommates, or your building's office or property manager, in case it was received on your behalf. Imperial Custom Apparel is not responsible for packages lost or stolen in transit — if you still can't locate it, please contact the shipping carrier to file a claim. USPS can be reached at 1-800-222-1811.
Returns & Issues
What is your return policy?
All of our items are made to order, so we do not offer returns or exchanges on custom-decorated products. Please see our full Return Policy for details.
Something is missing, defective, or not what I ordered — what do I do?
Please inspect your order as soon as it arrives. Damaged, defective, or incorrect items must be reported within 2 days of delivery — email info@imperialcustomapparel.com and our team will help. Items not reported within that window may not be eligible for store credit.
Still have questions?
Call or text us at (954) 280-0627 or email info@imperialcustomapparel.com. We're happy to help.